Refund Policy

We want you to feel confident paying for a report. Here’s exactly when a refund applies.

Full refund

• You cancel before our team has started reviewing your submission.
• We are unable to produce a report at all (e.g. the uploaded file is unreadable and you don’t wish to resubmit).
• You were charged in error, or charged more than once for the same submission.

No refund

• Your completed, reviewed report has already been delivered to you. At that point our team’s work is done, so we treat the service as fulfilled — this mirrors how the analysis and review time already went into your specific report.
• You simply disagree with the lifestyle suggestions given (these are general, educational suggestions, not a personalized medical treatment plan).

Something looks wrong in your report

If you believe a value was misread or the report doesn’t match your original lab results, contact us before requesting a refund — we will correct and reissue it at no extra charge. This is the fastest way to get an accurate report and is always tried first, ahead of a refund.

How to request a refund

Email mysovera@gmail.com with your reference code and the reason for your request. We aim to respond within 3 business days, and approved refunds are returned to your original payment method within 7–14 business days depending on your bank/e-wallet provider.

This policy is provided for transparency and is not a substitute for independent legal advice.